Privacy Policy

Last updated: July 28, 2026

Silcam Tile Installation LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, request a free estimate, or communicate with us by phone, email, or SMS.

1. Information We Collect

We collect information you voluntarily provide when you request an estimate or contact us, including:

• Full name
• Phone number
• Email address
• City or ZIP code
• Project type and details
• Any additional information you choose to share

We may also automatically collect limited technical information when you visit our website (e.g. IP address, browser type, pages visited). We do not use third-party advertising trackers beyond standard analytics.

2. How We Use Your Information

• To respond to your estimate request and schedule on-site visits
• To communicate with you about your project (by phone, email, or, with your consent, SMS)
• To send service-related updates such as appointment confirmations and project status
• To comply with legal obligations

3. SMS / Text Message Program

If you opt in to receive SMS messages by checking the SMS consent box on our estimate form, you agree to receive text messages from Silcam Tile Installation LLC related to your estimate, scheduling, and project communication.

For full SMS program terms, see our Terms of Service.

4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information only:

• With service providers who help us operate our business (e.g. CRM, email/SMS delivery, scheduling tools) under confidentiality obligations
• When required by law (subpoena, court order, or legal process)
• To protect our rights, property, or safety, or that of others

5. Data Retention

We retain estimate request information for as long as necessary to respond to your inquiry and fulfill any resulting contract, plus a reasonable period afterward for record-keeping and warranty purposes. You may request deletion at any time by contacting us at leocamposusa@gmail.com.

6. Your Rights

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by contacting us directly

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are intended for adults age 18 and over. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

10. Contact Us